Terms & Conditions

Effective Date: 22 January 2025

Company Name: The Detailist (Pty) Ltd

Registered in: South Africa

1. GENERAL

1.1 These Terms & Conditions govern all bookings, services, and interactions between The Detailist (Pty) Ltd (“The Detailist”, “we”, “our”, or “us”) and the customer (“you”, “your”).
1.2 By making a booking or using our services, you agree to these Terms & Conditions in full.
1.3 The Detailist reserves the right to update or amend these Terms without prior notice. The most current version will always be available on our website.

2. SERVICES

2.1 The Detailist provides mobile vehicle detailing services at your chosen location.
2.2 Services are performed according to the package selected and any approved add-ons.
2.3 All detailing services are carried out by trained, background-verified staff using Autoglym-approved products and professional-grade equipment.
2.4 The Detailist reserves the right to modify or substitute any product or process with an equivalent of equal or superior quality.

3. ACCESS & CONDITIONS AT SERVICE LOCATION

3.1 You must provide safe and lawful access to the property and vehicle for the duration of the service.
3.2 A water source (tap) and power outlet (plug point) must be available within 15 metres of the working area.
3.3 Adequate shade must be available for exterior services. If shade is not available, The Detailist may reschedule or refuse service at its discretion.
3.4 The Detailist will not be held responsible for delays or incomplete work due to inadequate access, lighting, space, or environmental conditions.
3.5 Children, pets, and other obstructions must be kept clear of the work area for safety.

4. VEHICLE CONDITION & LIMITATIONS

4.1 You are responsible for informing The Detailist of any pre-existing damage, defects, or sensitive components before work begins.
4.2 The Detailist will not be liable for damage to aged, oxidised, brittle, or previously repaired paintwork, trims, or materials where standard detailing procedures may reasonably cause deterioration.
4.3 We do not guarantee 100% removal of deep scratches, permanent stains, or oxidation beyond the safe limits of our processes.
4.4 Any valuables should be removed from the vehicle prior to the service. The Detailist accepts no liability for loss or damage to personal items left inside the vehicle.

5. PAYMENTS & PRICING

5.1 All prices are quoted in South African Rand (ZAR) and inclusive of VAT where applicable.
5.2 Payment options:
– Pay Online: via secure checkout on our website.
– Pay Upon Arrival: full payment is due at the start of the appointment (card).
5.3 Bookings are only confirmed once a confirmation email or WhatsApp message is issued by The Detailist.
5.4 Any unpaid or dishonoured payments may result in cancellation or refusal of future services.

6. CANCELLATIONS & RESCHEDULING

6.1 Cancellations made less than 24 hours before the appointment will incur a 50% cancellation fee.
6.2 No-shows or cancellations on arrival are charged in full.
6.3 Rescheduling may be done at least 24 hours in advance, subject to availability.
6.4 Weather-related delays: In case of rain, storms, or unsafe conditions, The Detailist reserves the right to reschedule without penalty.

7. LIABILITY & WARRANTY

7.1 The Detailist takes every precaution to ensure safe, high-quality workmanship; however, all services are performed at the vehicle owner’s risk.
7.2 We accept no liability for:
– Electrical faults caused by pre-existing issues.
– Paint or trim failure due to poor prior repair.
– Deterioration due to age, wear, or environmental exposure.
7.3 The Detailist will not be responsible for any indirect, incidental, or consequential loss arising from services performed.
7.4 Any claim for damage must be reported within 24 hours of service completion and accompanied by photos. Claims will be investigated and resolved at The Detailist’s discretion.
7.5 The Detailist’s total liability will not exceed the cost of the service performed.

8. RECORDINGS, FOOTAGE & MARKETING

8.1 Each Detailist is equipped with a bodycam that records the detailing process for quality assurance and liability protection.
8.2 The footage is securely stored and accessible to the client via their private dashboard.
8.3 By booking a service, you consent to this recording for internal and quality purposes.
8.4 The Detailist may request permission to use footage, photos, or testimonials for marketing.
8.5 Marketing use will only occur with the client’s written or digital consent.

9. CLIENT DASHBOARD & DATA PROTECTION

9.1 The Detailist provides clients with access to a digital dashboard containing service history, invoices, job cards, and media.
9.2 All client data and recordings are handled in compliance with POPIA (Protection of Personal Information Act, 2013).
9.3 The Detailist does not sell, rent, or share client data with third parties except as required by law.

10. SUPERVISION & QUALITY ASSURANCE

10.1 A Detailist Supervisor may visit your location during or after service to inspect workmanship and ensure quality compliance.
10.2 The supervisor’s presence is part of The Detailist’s standard quality control protocol.

11. GUARANTEE

11.1 The Detailist guarantees the quality of workmanship within the reasonable limits of the service provided.
11.2 Environmental conditions, road exposure, and improper maintenance can affect results post-service and are beyond our control.
11.3 Autoglym product performance warranties apply in accordance with manufacturer recommendations.

12. FORCE MAJEURE

The Detailist will not be liable for failure to perform its obligations due to events beyond its control, including but not limited to: weather, power outages, water shortages, mechanical failure, acts of God, or public unrest.

13. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be resolved in the jurisdiction of the Gauteng Province, unless otherwise agreed in writing.

14. ACCEPTANCE

By confirming your booking, you acknowledge that you have read, understood, and agreed to The Detailist’s Terms & Conditions.

The Detailist (Pty) Ltd
Precision. Passion. Perfection.
Website: www.thedetailist.co.za
Email: info@thedetailist.co.za
WhatsApp: 0878064743